Privacy Policy

TruScan Diagnostics

Last Updated: 07/10/2026

TruScan Diagnostics (“TruScan Diagnostics”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, process and protect information when you visit our website, book an appointment, request a diagnostic service, contact us, access reports, use our online services, or otherwise interact with TruScan Diagnostics.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

Name
Age and date of birth
Gender
Mobile number
Email address
Residential or communication address
Other information voluntarily provided through forms or enquiries

Diagnostic & Healthcare Information

Where required for providing diagnostic services, we may collect information such as:

Test or scan details
Appointment information
Referring doctor information
Medical history or relevant clinical information provided by you
Diagnostic reports and results
Sample collection information
Information required for interpretation or processing of diagnostic services

Transaction & Payment Information

Where applicable, we may collect information relating to:

Services booked
Payment status
Transaction references
Billing information

Payment card or banking details may be processed through authorised payment service providers and may not be stored directly by TruScan Diagnostics.

Technical Information

When you use our website, we may automatically collect certain technical information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Date and time of access
Website usage information
Cookies and similar technologies

2. How We Use Your Information

We may use your information for purposes including:

Processing diagnostic test and scan bookings
Scheduling and managing appointments
Providing diagnostic services
Processing and delivering reports
Communicating test preparation instructions
Responding to enquiries and requests
Providing customer and patient support
Processing payments and billing
Sending service-related notifications
Improving our website, services and patient experience
Maintaining records required for operational, legal and regulatory purposes
Detecting and preventing fraud, misuse or unauthorised activity
Sending promotional or marketing communications where you have provided the required consent
Complying with applicable legal and regulatory requirements

3. How We Share Your Information

We do not sell or rent your personal information to third parties. Your information may be shared only where reasonably necessary for providing our services or where permitted or required by law. This may include sharing information with:

Doctors or healthcare professionals involved in your care, where appropriate
Diagnostic professionals and authorised personnel
Technology and software service providers
Hosting and cloud service providers
Payment gateway providers
Communication and messaging service providers
IT, security and support providers
Government authorities, regulators or law-enforcement agencies where legally required

Third-party service providers receiving information from us are expected to handle such information appropriately and only for authorised purposes.

4. Protection of Your Information

We take reasonable technical, organisational and administrative measures to protect personal information against:

Unauthorised access
Unauthorised disclosure
Loss or misuse
Alteration
Destruction
Unauthorised processing

However, no electronic transmission or storage system can be guaranteed to be completely secure.

5. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide the requested services
Maintain appropriate diagnostic and operational records
Meet legal, regulatory and accounting requirements
Resolve disputes
Prevent fraud or misuse
Enforce our agreements and policies

The retention period may vary depending on the nature of the information and applicable legal or regulatory requirements. When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Enable essential website functionality
Understand website usage
Improve website performance
Remember user preferences
Analyse traffic and user behaviour
Support relevant communications and marketing, where applicable

You may control or disable cookies through your browser settings. Certain website functionality may be affected if cookies are disabled.

7. Your Privacy Rights

Subject to applicable law and reasonable verification requirements, you may have rights relating to your personal information, including the ability to:

Request access to information held about you
Request correction of inaccurate or incomplete information
Withdraw consent where processing is based on consent
Request deletion of information where legally permissible
Raise concerns regarding the handling of your information
Opt out of promotional communications

Requests relating to diagnostic or medical records may be subject to applicable legal, clinical and record-retention requirements.

8. Updates to This Privacy Policy

In Short: Yes, we may update this Privacy Policy when necessary.

TruScan Diagnostics may revise, modify or update this Privacy Policy from time to time to reflect:

Changes in our services or business operations
Changes in technology
Changes in applicable laws or regulations
Changes in data-processing practices
Improvements to our privacy and security practices

Whenever this Privacy Policy is updated, the “Last Updated” date displayed at the top of this page will be revised. For significant changes that materially affect how we collect, use or process personal information, we may provide additional notice through appropriate channels, including a prominent notice on our website or direct communication where reasonably appropriate.

We encourage users to review this Privacy Policy periodically so that they remain informed about how their information is handled. Your continued use of our website and services after an updated Privacy Policy becomes effective will be subject to the revised policy, to the extent permitted by applicable law.

Where a change requires fresh consent under applicable law, TruScan Diagnostics will obtain such consent through an appropriate mechanism.

9. How Can You Contact Us About This Privacy Policy?

We want you to have a clear and accessible way to raise privacy concerns. If you have any questions, concerns, requests or complaints regarding:

Your personal information
Diagnostic or appointment information
Use of your information
Promotional communications
Withdrawal of consent
Correction or updating of your information
Privacy or data-security concerns

you may contact TruScan Diagnostics using the details below.

TruScan Diagnostics
Email: info@truscan.in
Phone: +91 8956 600 600
Address: JP Nagar 7th Phase, 87, Manvi Arcade, WGHCS Layout, Behind Ever Fine Supermarket, J.P. Nagar, Bengaluru, Karnataka – 560078

You may also contact us regarding our JP Nagar 2nd Phase centre:

213, 9th Cross Road, KSRTC Layout, JP Nagar 2nd Phase, Bengaluru, Karnataka – 560078

TruScan currently publishes these contact details and locations on its website, truscan.in.

Privacy Requests

When submitting a privacy-related request, we may ask you to provide sufficient information to verify your identity and locate the relevant records. We will make reasonable efforts to respond to valid privacy requests within the timeframe required under applicable law.

If you believe that your information has been mishandled or that your privacy has been compromised, please contact us promptly so that we can investigate and address the concern.

10. Communication Consent

Your Communication Preferences Matter

By submitting your phone number, email address or other contact details to TruScan Diagnostics through our website, forms, appointment bookings, enquiry forms, campaigns or other authorised channels, you may choose to receive communications from TruScan Diagnostics regarding our services. Depending on the consent you provide, these communications may include:

Appointment confirmations
Appointment reminders
Test preparation instructions
Report availability notifications
Service-related updates
Follow-up communications
Health check-up information
Offers and promotions
New diagnostic services
Health awareness campaigns
Preventive healthcare information
Other information relating to TruScan Diagnostics

Service Communications

Certain communications may be necessary for providing a service requested by you. For example, if you book a diagnostic test, we may contact you regarding your appointment, preparation instructions, changes to the appointment, report availability or other information necessary to provide that service. Such service-related communications may continue where reasonably necessary to fulfil your request or provide the service.

Marketing & Promotional Communications

Where required, promotional or marketing communications will be sent based on the consent or communication preference provided by you and in accordance with applicable laws and regulations.

TRAI describes consent for commercial communication as voluntary permission from a customer to receive commercial communication relating to a specific purpose, product or service. Telecom Regulatory Authority of India

TruScan Diagnostics may use authorised communication channels such as:

Phone calls
SMS
WhatsApp or other messaging platforms
Email
Push notifications
Other electronic communication channels where applicable and where permitted

Withdrawal of Communication Consent

You may withdraw your consent to receive promotional communications at any time. You may request to stop promotional communications by:

Contacting us at info@truscan.in
Calling +91 8956 600 600
Using the unsubscribe/opt-out mechanism provided in an electronic communication, where available
Following applicable telecom preference or DND mechanisms

Withdrawal of promotional consent will not affect your ability to receive essential service-related communications that are necessary to complete or manage a diagnostic service you have requested, subject to applicable law.

TRAI provides mechanisms for consumers to manage or revoke consent for commercial communications, and its current framework requires senders to acquire and register customer consent where required before sending commercial communication. Telecom Regulatory Authority of India

Third-Party Communication Service Providers

TruScan Diagnostics may use authorised third-party technology or communication service providers to deliver SMS, WhatsApp messages, emails, notifications or calls on our behalf. Such providers may process relevant contact information solely for the purpose of delivering the communication and providing the associated service, subject to applicable requirements.

Your Consent

By voluntarily submitting your contact details and selecting an applicable communication consent option, you acknowledge that TruScan Diagnostics may contact you through the communication channels selected or permitted by you, subject to applicable laws and your communication preferences.

You are not required to consent to promotional communications in order to request or receive diagnostic services, except where a particular communication is necessary to provide the service you have requested.

11. Children’s Privacy

Our services are primarily intended for individuals seeking healthcare and diagnostic services. Where information relating to a minor is provided, it should be provided by a parent, guardian or other person legally authorised to do so, where required by applicable law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, payment gateways or services. TruScan Diagnostics is not responsible for the privacy practices, security or content of third-party websites or services. We recommend reviewing the privacy policies of third-party platforms before providing them with personal information.

13. Legal and Regulatory Disclosures

TruScan Diagnostics may disclose personal information where reasonably necessary or legally required to:

Comply with applicable laws or regulations
Respond to lawful requests from government authorities
Comply with court orders or legal proceedings
Protect the rights, safety and security of TruScan Diagnostics, its patients, employees or others
Detect or prevent fraud, abuse or unlawful activity

14. Changes to This Policy

This Privacy Policy may be updated periodically. The latest version will always be made available on this page with the applicable “Last Updated” date.

15. Contact Us

For questions regarding this Privacy Policy, personal information or communication preferences:

TruScan Diagnostics
Email: info@truscan.in
Phone: +91 8956 600 600
Website: truscan.in
Address: JP Nagar 7th Phase, 87, Manvi Arcade, WGHCS Layout, Behind Ever Fine Supermarket, J.P. Nagar, Bengaluru, Karnataka – 560078

You may also contact us regarding our JP Nagar 2nd Phase centre:

213, 9th Cross Road, KSRTC Layout, JP Nagar 2nd Phase, Bengaluru, Karnataka – 560078