TruScan Diagnostics Terms & Conditions

Last Updated: 07/10/2026

These Terms and Conditions govern your access to and use of the TruScan Diagnostics website, online services, appointment facilities, enquiry forms and other digital services.

1. Acceptance of Terms

These Terms and Conditions (“Terms”) govern your access to and use of the TruScan Diagnostics website, online services, appointment facilities, enquiry forms and other digital services made available by TruScan Diagnostics (“TruScan Diagnostics”, “we”, “us” or “our”).

By accessing or using our website or services, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree with any part of these Terms, please discontinue use of the relevant website or service.

2. Use of Our Website and Services

You agree to use the website and services only for lawful purposes and in a manner that does not infringe the rights of TruScan Diagnostics or any other person.

You must not:

• Use the website for unlawful, fraudulent or unauthorised purposes
• Attempt to gain unauthorised access to any part of the website, server or systems
• Interfere with or disrupt website functionality or security
• Upload or transmit malicious code, viruses or harmful material
• Misuse enquiry, appointment or communication channels
• Use information obtained from the website to impersonate another person or organisation
• Copy, reproduce, modify or commercially exploit website content without permission

3. Diagnostic Information & General Disclaimer

Information published on the TruScan Diagnostics website is intended for general informational purposes and should not be treated as a substitute for professional medical advice, diagnosis or treatment.

Diagnostic tests and investigations should be undertaken based on appropriate medical advice and clinical requirements.

Information regarding tests, scans, diagnostic services, preparation requirements, packages or facilities may be updated from time to time and should not be interpreted as a guarantee of a particular diagnostic or medical outcome.

In an emergency, individuals should seek immediate medical attention through the appropriate emergency services or healthcare facility rather than relying solely on website information.

4. Appointments and Online Bookings

Where online appointment or enquiry facilities are available, submitting a request does not necessarily constitute confirmation of an appointment.

An appointment may be considered confirmed only after confirmation by TruScan Diagnostics or its authorised representative.

Appointment availability, diagnostic service availability, operating hours and technician or doctor schedules may change due to operational, technical or other circumstances.

TruScan Diagnostics reserves the right to reschedule or cancel an appointment where reasonably necessary. Where possible, reasonable notice will be provided.

Users are responsible for providing accurate information when making an appointment or enquiry.

5. Diagnostic Services

The availability of diagnostic tests, scans, sample collection facilities, reporting services, health packages and other services may vary by location, date and clinical requirement.

The suitability of a particular diagnostic test or investigation may depend on clinical circumstances and, where applicable, the advice of a qualified healthcare professional.

A service displayed on the website does not guarantee that the service will be appropriate or available for every individual.

6. Fees, Payments and Billing

Fees, package prices and other charges displayed or communicated by TruScan Diagnostics may be subject to change.

The final amount payable may vary depending on the services selected, additional investigations, sample collection requirements, special processing, applicable taxes or other relevant factors.

Users are responsible for providing accurate billing information and completing applicable payment requirements.

Where online payments are available, payments may be processed through authorised third-party payment service providers.

7. Health Packages and Offers

Health packages, diagnostic packages, promotional offers, discounts and other benefits may be subject to specific eligibility conditions, validity periods, exclusions and availability.

Unless expressly stated otherwise, offers cannot be assumed to be cumulative or transferable.

TruScan Diagnostics reserves the right to modify, suspend or withdraw an offer in accordance with applicable law and the terms communicated for that offer.

8. User Responsibilities

Users are expected to provide accurate and complete information relevant to the diagnostic services requested.

Where relevant, users should provide appropriate clinical information, referral details or test-related information required for accurate processing of the requested service.

Users are responsible for following applicable test preparation instructions and other reasonable instructions provided by TruScan Diagnostics.

9. Intellectual Property

Unless otherwise stated, all content available on the TruScan Diagnostics website, including text, logos, trademarks, graphics, photographs, videos, designs, icons, layouts and other materials, is owned by or licensed to TruScan Diagnostics and is protected by applicable intellectual property laws.

You may access and use website content for personal, non-commercial purposes. No content may be copied, reproduced, modified, distributed, republished, displayed or commercially exploited without prior written permission from TruScan Diagnostics, except where permitted by law.

10. Third-Party Links and Services

The website may contain links to third-party websites, applications, payment gateways, social media platforms or other services. These links are provided for convenience and do not necessarily constitute endorsement by TruScan Diagnostics.

TruScan Diagnostics does not control and is not responsible for the content, availability, security, privacy practices or terms of third-party services.

Your use of third-party services is subject to their respective terms and policies.

11. User-Submitted Information

Where the website allows you to submit information through forms, enquiries, feedback or other channels, you agree that the information provided by you is accurate and does not knowingly contain unlawful, misleading or harmful material.

You should avoid submitting sensitive medical or diagnostic information through an open website form unless the relevant form or channel is specifically intended for such information.

12. Website Availability and Accuracy

TruScan Diagnostics aims to keep its website information reasonably accurate and up to date. However, information may occasionally contain errors, omissions or outdated information.

TruScan Diagnostics does not guarantee that the website or all information, features or services will always be available, uninterrupted, error-free or current.

We may modify, suspend or discontinue any website feature or service without prior notice where reasonably necessary.

13. Limitation of Liability

To the extent permitted by applicable law, TruScan Diagnostics will not be liable for losses arising solely from reliance on general website information, temporary website unavailability, third-party services or information supplied by users.

Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited under applicable law.

14. Privacy

Your use of the TruScan Diagnostics website and services is also subject to our Privacy Policy, which explains how we collect, use, store and protect personal information.

The Privacy Policy should be read together with these Terms and Conditions.

15. Changes to These Terms

TruScan Diagnostics may update or modify these Terms from time to time to reflect changes in our services, operations, technology or applicable legal requirements.

The updated Terms will be made available on the website and the “Last Updated” date may be revised accordingly.

Your continued use of the website or relevant services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the applicable laws of India.

Subject to applicable law, disputes arising in connection with these Terms or the use of the website shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka.

17. Contact Us

If you have questions regarding these Terms and Conditions, please contact TruScan Diagnostics through the details below.

JP Nagar 7th Phase Branch

JP Nagar 2nd Phase Branch